SeaPort-e

QA Program

Policy - Research and Development Solutions, Inc. (RDSI) has established and maintained a documented set of manuals and procedures to ensure that the requirements of contracts awarded and government quality standards for government work are met.

Objectives - RDSI intends to meet the requirements of the contracts awarded in the most efficient, cost effective, and technically correct manner to deliver products and services on schedule.  Management is committed to the quality management system and to its continual improvement.  Consequently, RDSI will:

• Seek to continually improve the quality management system based on customer feedback and analysis of the data gathered.
• Monitor products and services through meetings, reports, and briefings.
• Analyze audit results to ensure that the best technical information is used in our Process Instructions and procedures.
• Analyze individual tasks to ensure that we are incorporating "lessons learned" into our processes and procedures.
• Analyze the data gathered to ensure that we are meeting our customers' needs.
• Analyze cost returns to improve cost effectiveness.

RDSI's QA Manual Introduction (PDF file)

RDSI's Customer Satisfaction Survey (Word Document)